Refund & Cancellation

Cancellation & Refunds

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

  • 60 days prior to arrival: 10% of the Tour / service cost
  • 45 days prior to arrival: 20% of the Tour / service cost
  • 15 days prior to arrival: 25% of the Tour / service cost
  • 07 days prior to arrival: 50% of the Tour / service cost
  • Less than 72 hours or No Show: No Refund

In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).

Some cancellation and refund policies are out of our tender:

  • Refund for hotel payment will follow the hotel’s cancellation policy
  • Train tickets cancellations will follow the Railway’s policy
  • Flight tickets cancellations will follow the airlines company policy

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations:

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

Law & Jusdiction

For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by The Travel Planners, will be under the exclusive jurisdiction of Court of Thiruvananthapuram.